Privacy Policy genpak99
genpak99 cares about the security of every member's personal information. This document explains in detail how we collect, store, use and protect your data when you use the genpak99 platform.
Our Commitment to Your Privacy
Six core principles that form the foundation of data protection at genpak99
Ongoing Data Security
All members' personal information is stored in an environment protected by high-grade encryption technology. Access to your data is restricted to authorised personnel only.
No Sale of Information
genpak99 does not sell, rent or trade members' personal information to any third party for commercial marketing purposes without your explicit consent.
User Control
You have the right to access, update or request deletion of your personal data at any time. We provide a straightforward path for members to manage their own privacy settings.
Purpose-Based Use
Every piece of information we collect is used only for the purposes stated in this policy — processing transactions, maintaining account security and meeting licensing requirements.
Flexible Communication Choices
Members can choose to receive or decline any promotional communications from genpak99. Notification preferences can be managed in your account settings.
Regular Review and Updates
The genpak99 privacy policy is reviewed and updated on a regular basis to keep it aligned with changes in data protection laws and current industry practices.
1. Introduction
genpak99 is an online gambling platform operating under international licensing. We are committed to protecting the privacy and security of the personal information of all users who register and use our services. This Privacy Policy explains our approach to the collection, processing, storage and disclosure of personal data.
By registering an account or using any part of the genpak99 platform, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of it, we recommend that you do not proceed with registration and contact our support team for further clarification.
This policy applies to all information collected through the genpak99 website, mobile applications (if any), email communications and live chat interactions. This platform is open only to individuals aged 21 and above.
2. Personal Information Collected
In operating the genpak99 platform responsibly and in compliance with international licensing requirements, we need to collect several categories of information from our members. This information is collected either directly from you during registration, while you use our services, or automatically through browsing technology.
Registration and Identity Information:
- Full name as shown on your identity card (MyKad) or passport
- Identity card number (MyKad) or passport number for identity verification purposes
- Date of birth to confirm you meet the minimum age requirement of 21 years
- An active email address for account communications
- Mobile phone number for two-step verification and important notifications
- Username and password chosen during registration
Financial and Transaction Information:
- E-wallet account details (Touch 'n Go eWallet, Boost, ShopeePay) for processing deposits and withdrawals
- DuitNow information or relevant FPX online banking details
- Crypto wallet addresses (USDT, BTC, ETH) when used
- Complete records of deposits, withdrawals and betting history
Automatically Collected Usage Information:
- IP address and estimated geographic location
- Device type, operating system and web browser used
- Login session records, including session time and duration
- Cookie data and general platform usage
🔒 We do not store credit or debit card numbers directly in our system. All financial transactions are processed through secure, fully encrypted payment channels.
3. Purpose of Use
genpak99 uses the personal information collected solely for the purposes of running the platform in a lawful and responsible manner. We do not use your data beyond the scope stated below without prior notice to you.
- Identity Verification (KYC): Ensuring every member is a real individual who meets the age and eligibility requirements as stipulated by our international licensing.
- Transaction Processing: Completing deposits and withdrawals accurately and promptly, including verification of the minimum deposit amount of RM50 and withdrawal of RM100.
- Account Security: Detecting suspicious activity, preventing fraud and keeping your account safe from unauthorised access.
- Licensing Compliance: Fulfilling the legal and regulatory obligations set by our international licensing body, including anti-money laundering (AML) monitoring.
- Customer Support: Enabling our 24/7 support team to provide accurate and effective assistance when you contact us via live chat or email.
- Responsible Gambling: Helping us identify playing patterns that may require intervention to protect the health and wellbeing of members.
- Service Improvement: Analysing usage patterns on an aggregate (not individual) basis to improve the user experience on the genpak99 platform.
- Important Communications: Sending account-related notifications such as transaction confirmations, password changes and policy updates.
4. Sharing Information with Third Parties
genpak99 does not disclose your personal information to third parties except in the following circumstances, which are necessary to operate the platform in a lawful and responsible manner:
- Payment Service Providers: Transaction information that must be shared with payment processors (such as e-wallet gateways, FPX and crypto platforms) to complete your deposits and withdrawals. These providers are bound by strict confidentiality agreements.
- Legal Compliance: When required by court order, requests from competent authorities, or obligations under applicable anti-money laundering laws.
- Technology Providers: Technical partners who help operate the platform infrastructure, all of whom are subject to binding data protection agreements.
- Game Providers: Limited information required by game providers such as PG Soft, Pragmatic Play, JILI and Spribe for bet settlement and verification of game results.
In all of the above situations, we ensure that the relevant third parties comply with data protection standards that are equivalent to or exceed the standards we set ourselves.
genpak99 never sells members' personal information to advertisers, data brokers or any other commercial entity. Any disclosure outside the scope listed above requires your prior written consent.
5. Cookies and Tracking Technologies
The genpak99 platform uses cookies and similar tracking technologies to improve the user experience and maintain the security of your login sessions. Cookies are small text files stored on your device by your web browser.
- Session Cookies: Used to maintain your login status during an active session and ensure continuity of play. These cookies are deleted automatically when you close your browser.
- Preference Cookies: Store your chosen settings such as interface language and display preferences for convenience on repeat visits.
- Security Cookies: Help detect and prevent fraudulent activity and unauthorised attempts to access your account.
- Analytics Cookies: Collect usage data anonymously to help us understand how users interact with the platform for improvement purposes.
You can modify your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality or security of the genpak99 platform.
6. Data Storage and Security
The security of your personal data is genpak99's top priority. We implement various technical and organisational measures to protect your information from unauthorised access, loss or misuse.
- All data transmitted between your device and genpak99's servers is protected with SSL/TLS 256-bit encryption protocols
- Passwords are stored in hashed form that cannot be decrypted, not as plain text
- An active intrusion detection system monitors our infrastructure around the clock
- Access to members' personal data within our internal systems is restricted on a "need-to-know" basis only
- Data backups are performed regularly and stored in a secure, separate environment
- Security audits are conducted periodically by independent parties to identify and address any vulnerabilities
Your personal data will be retained for as long as necessary to fulfil the purposes stated in this policy, including meeting legal obligations, resolving disputes and enforcing our agreements.
7. Cross-Border Data Transfers
As genpak99 operates under international licensing, your personal data may be processed or stored on servers located outside Malaysia. In all such cases, we ensure that such data transfers comply with relevant data protection regulations and that equivalent protection is provided.
We only work with service providers that offer sufficient assurances regarding the implementation of appropriate technical and organisational security measures. Binding data transfer agreements are signed with all our international partners.
Your Rights as a User
genpak99 respects and facilitates all your data protection rights
Right of Access
You have the right to obtain a copy of the personal information we hold about you at any time.
Right of Rectification
If your information is inaccurate or outdated, you may request an immediate correction through your account.
Right of Erasure
You may request the deletion of your personal data subject to applicable legal retention obligations.
Right to Object
You have the right to object to the processing of your data for specific purposes such as direct marketing at any time.
Right to Restrict Processing
In certain circumstances, you may request that we limit the way we process your information.
Right to Data Portability
You have the right to receive your data in a structured, machine-readable format for transfer to another platform.
Right to Withdraw Consent
Where the processing of your data is based on consent, you may withdraw that consent at any time.
Right to Complain
You have the right to lodge a complaint with the relevant data protection authority if you believe your rights have been violated.
To exercise any of the above rights or for any privacy-related enquiries, please contact our Privacy Officer by email at [email protected]. Our team, available 24/7, will process your request promptly in Malay or English.
8. Changes to This Privacy Policy
genpak99 reserves the right to modify or update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or changes in the services we offer. Any material changes will be communicated to members via their registered email or through a clear notice on our website.
The "Last updated" date at the top of this document indicates when this Privacy Policy was last modified. You are encouraged to review this policy periodically. Continued use of the genpak99 platform after changes are posted will be considered your acceptance of the latest version of this privacy policy.
9. How to Contact Us About Privacy
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us through the following channels:
- Privacy Email: [email protected]
- Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the genpak99 platform
- Service Languages: Malay and English
We are committed to responding to all privacy-related enquiries with full attention and within a reasonable time. The confidentiality of your communications with our privacy team is fully guaranteed.
Privacy Frequently Asked Questions
Answers to questions commonly asked by genpak99 members about privacy and data security
Ready to Get Started on genpak99?
The genpak99 platform treats your privacy and data security as a priority. Enjoy slots, live casino, sports betting and arcade games with full confidence.
This platform is for users aged 21 and above only. Gamble responsibly.